As part of its commercial development, Joongle is looking for a Key Account Manager - Client Manager - Fluent FR/PT

As a Key Account Manager, you will be bilingual in Portuguese and French. You will join Joongle’s client management team to manage your client portfolio on a day-to-day basis, monitoring and operations with the technical accounting team and following up sales actions with the Sales Director.

An essential role in ensuring customer satisfaction and supporting their day-to-day issues effectively.

Your role is as follows:

• Effectively coordinate the new client intake process.
• Establish and maintain strong relationships with clients and partners (lawyers, banking institutions and others).
• Identify opportunities for improvement and develop strategies to satisfy and retain clients.
• Act as the main point of contact for clients by listening to their concerns, answering first line questions (Portuguese accounting and tax).
• Collaborate with the accounting team and act as a link between clients and the technical department.
• Organise and conduct regular meetings with clients to discuss their needs and concerns.
• Develop a thorough understanding of clients’ issues and work proactively to find solutions tailored to their needs.
• Maintain accurate records of all customer interactions in our Customer Relationship Management (CRM) system.
• Present clear and accurate reports based on financial analysis.
• Develop effective strategies for customer acquisition and retention.

Profile required:

• Degree in areas such as Management, Commerce, Communication or related fields.
• Fluency in French and Portuguese is essential, with a good level of English,
• Knowledge of Portuguese accounting and taxation, with the ability to answer accounting and tax questions.
• Excellent communication skills and empathy.
• Customer focus and ability to understand customer needs and concerns.
• Problem solving and critical thinking skills.
• Proactivity, interpersonal and organisational skills.
• Experience in customer service or customer relations roles is a plus

Offered:

• Remuneration commensurate with experience;
• Integration into a young and dynamic team;
• An excellent working environment;
• Long-term professional development.

Please send your full application (CV + covering letter) quoting the reference KAM-FR to :

hello@joongle.pt